A flat rate shipping of $8.80 applies to all orders.
We endeavour to offer the highest level of service for our online sales. We use Australia Post's standard postage services dispatching from Brisbane.
All beef jerky is made-to-order. KBJ will always try to uphold fast cooking and delivery times but, during periods of high demand, delays are expected.
All orders are processed and dispatched within 2-10 business days (Monday-Friday, excluding public holidays). Estimated delivery is within 5-7 business days from the dispatch day.
Pre-ordering is available when our batch for that month is sold out. Pre-ordering will allow you to reserve your beef jerky for next months batch. When you have pre-ordered, your beef jerky will be dispatched in the first week of the subsequent month.
Kim's Beef Jerky is not responsible for unforeseen delays due to the Australia Postal System, nor are we responsible for lost, stolen or damaged items once delivered. Once items are scanned as delivered to the customers address, it is up to the customer to claim any missing, stolen, or damaged items with Australia Post.
If undelivered or someone is not home to receive the package, Australia Post will take the parcel to your nearest post office to await your collection. All parcels must be collected within 2 business days as the items are perishable, if collected after this period we cannot be responsible for any damages or issues with products.
If SAFE DROP is selected for your shipment through your tracking link, the parcel will be left unattended and we, Kim's Beef Jerky, are no longer responsible. If the parcel is stolen or damaged it cannot be replaced/refunded. We cannot guarantee that Australia Post delivery drivers will follow delivery instructions and cannot judge if the area is “safe” to leave the parcel. Please select this option at your own risk.
Parcels left unclaimed, are returned to our facility after 5 business day. All products will be inspected, and extra fees may apply.
